Agenda - CIO Summit

Virtual CIO Summit

June 24th 2021

8:50

Summit opening address

8:55

Welcome from the Chair

9:00

KEYNOTE ADDRESS:

Adaptive leadership through times of disruption – getting ready for the era of convenience and responding to social change

The pandemic has meant that tech now plays a different and more important role within business and society. Traditional industries are thinking more like the tech industry innovators both in terms of how they operate and the digital solutions they offer their customers. We have also witnessed a seismic surge in the uptake of technology in typically tech averse groups. So how will this fundamentally change who your customers are and their expectations?

Hear Tim Hynes, CIO of AIB’S unique approach to leveraging identity management, partnerships and a strong focus on diversity to bring more innovative services to customers.

Tim Hynes

CIO, AIB

Stream A:

Stream B:

9:20

Welcome from the chair

Clare Harney

Executive Director, Digital Health Transformation

Jonathan Healy

Broadcaster

DIGITAL GOVERNMENT PANEL DISCUSSION:

Supporting National Recovery with digital transformation

A panel of national and local government leaders will discuss:

The role of digital transformation in times of COVID-19 and recovery
What does Government modernisation look like in practice?
How have the skills required in the public sector changed?
How is enterprise architecture supporting the development of eGovernments?

CIO PANEL DISCUSSION:

Throwing the CIO playbook out the window

CIOs have managed to lead 3 years’ worth of digital transformation in 12 months during the pandemic. A panel of leading CIOs will explore:

The role of the CIO in times of COVID-19 and recovery
How can we create resilient businesses for the future and support enterprise recovery?
How can we align IT to the evolving needs of the business units?
How can CIOs make better decisions to avoid technical debt

Dr Beatrice Heneghan

Head of Information Systems & Innovation, Mayo County Council

Barry Lowry

Irish Government Chief Information Officer, Department of Public Expenditure and Reform

Anthony O’Callaghan

Chief Information Officer, Carbery Group

Keith Kiernan

Group Chief Information Officer, Bank of Ireland

Ashling Cunningham

Chief Information Officer, Ervia

Joe Mehigan

Head of Banking & Financial Services, Ireland, Cognizant

Gold Partner

Stream A:

Stream B:

9:50

TECHNICAL DEEP DIVE:

How CIO’s are accelerating innovation & driving business and partner transformation in the Irish market

Kevin Paige describes himself as a ‘lifetime technologist’ and has been CIO for many organisations in the UK and Ireland throughout his career. Seamus Matthews is a recognised leader in the technology sector. He specialises in enterprise Sales go-to-market strategy and execution.
These two Enterprise IT lifers spend 20 minutes

In this session looking back on the surge of IT innovation that grew from Covid. The majority of the session delves in to the voice of the customer with both experts discussing what the future looks like for CIOs in Ireland.In this session our experts discuss:

The impact of Covid in terms of innovative technologies but also the impact on business processes
‘Hybrid IT’ – well discussed term but what does it really mean?
The significant role partners play within the IT ecosystem

TECHNICAL DEEP DIVE:

Security is not a destination; it’s a journey

Cybercriminals are more sophisticated, organized, and determined than ever. They are increasingly exploiting vulnerabilities in the changing workplace, with their sites set on the ever-growing number of endpoints and IoT devices. As overstretched IT teams struggle to keep up, endpoint security has become increasingly critical as the first line of defense.
As the cyber world constantly transforms and evolves, so must cybersecurity. With cyber risks at the front of executives and boards minds, it is critical for enterprise ICT leaders to understand how the solutions landscape is adapting to these new threats.
In this session we will learn about:

How to build the distributed, hybrid workforce of the future, without exposing your enterprise to unprecedented levels of cyber risk
How HP are continually investing in cutting edge technology and research to help stay ahead of evolving modern threats
How HP have rooted HP Wolf Security in Zero Trust principles and how the future of endpoint security will be secure-by-design

Gold partner

Seamus Matthews

Senior Director, Enterprise Indirect Business Segment, Interxion

Kevin Paige

Interim Chief Technology Officer (CTO) at the Welltel Group

Neil Dover

Country Manager, HP Ireland

10:10

Networking & exhibition viewing break

10:20

CASE STUDY:

Unlocking the value of AI: Transforming by enabling data science, AI and digital

AstraZeneca have made strategic core investments into technology, engineering and AI and are now realising the value for the entire organization. The IT team took a stance that to get ahead of the competition they must not wait to ask for this innovation, but it was their role to show what is possible.

But the journey came equally with challenges and successes. In this session AstraZeneca will share their approach to unlocking value from AI and give practical tips on how to:

Get started early in Digital and AI to learn what is possible
Identify the key business problems that need to be solved
Attract external talent to build a core internal capability required to make it work
Create buy-in by demonstrating the value across the whole value chain
Use small solutions pilot/MVP to determine what is possible, decide jointly what should be scalable and repeatable
Create a learning environment, create internal learning as well as external learning from Academia, suppliers, peers
Choose the right platforms, technology and partners for each project milestone’s requirements
Moving from an expert led to an AI enabled employee model to maximise value

Anna Åsberg

Global Vice President R&D IT, AstraZeneca

10:40

PANEL DISCUSSION:

Leveraging automation and AI to create business value and scale productivity

The recent World Economic Forum report predicted that the pandemic would lead to even greater use of AI and automation to replace people in processes and increase efficiency in business operations. However, it is important to understand the difference between automation and AI and both of their respective possibilities and limitations. In addition there is the need to look at what role AI and automation play in our new hybrid working world.

In this session we will hear from leaders who have implemented automation and AI at scale, sharing their practical insights on how to:

Identify opportunities for automation and AI application
Navigate implementation challenges and roadblocks
Get buy-in for investment in automation and AI
Decide whether to build in-house or out-source
Map the skills and resources needed for project success
Build frameworks to measure and demonstrate ROI
Refocus AI and automation strategy in the context of hybrid working

Doug Coombs

IBM Technology Automation Business Development Leader -

Peter McKenna

Head of Enterprise Data and Analytics, Indeed.com

Richard Smith

Head of Enterprise IT, National Shared Services Office Government of Ireland

Stream A:

Stream B:

11:10

TECHNICAL DEEP DIVE:

Creating and enabling digital advantage with agile, high performance and scalable digital infrastructure

Digital transformation was gathering pace long before the unprecedented disruption of the last 12 months. However COVID has accelerated that roadmap across all industries, including sectors that were behind that early curve . It has quickly became a reality that agile digital infrastructure is now a necessity to support increasing digital business needs.From physical and virtual infrastructure, to the delivery of edge services – now is the time for businesses to repurpose their IT footprint and interconnect their supply chains.In this session we will review case studies of how leading companies assessed and delivered their future digital business needs.You will learn how to:

Navigate common pain points and the challenges of moving to a more digitally enabled business model
Operate in a digital environment by building the right digital infrastructure foundations
Navigate the relationship between the core and the edge

TECHNICAL DEEP DIVE:

Accelerated Adoption of Public Cloud – Key considerations for IT and Digital Leaders over the next 12-24 months

Many organisations have taken steps, at pace, during the pandemic to stabilise their business operations and customer channels which has included an accelerated use of public cloud services. As we begin to emerge from the pandemic, what have we learned about our use of public cloud in this context and what are some of the key considerations, challenges and opportunities that we now face?

This session will explore:

Insights into public cloud adoption during the pandemic
What are the key technology decisions to consider for the use of both on-prem, hybrid and public cloud technologies?
What are the operational considerations, how will we need to work in terms of delivering effective technology and ultimately positive outcomes for customers to truly benefit from the opportunities that public cloud provides?
What are the emerging technology innovations enabled by public cloud?

Gold partner

Matt George

Director of Enterprise Transformation, EMEA, Equinix

Brian Moroney

Associate Partner, EY

11:30

Networking & exhibition viewing break

11:40

PANEL DISCUSSION:

Strengthening cyber security and data protection in an evolving risk landscape and managing the new risks posed by a distributed workforce

The rise of working from home has undoubtedly led to greater security and data protection risks for IT leaders to manage. Now is the time to refocus IT strategy to enable the business to quickly and effectively respond to business disruptions and emerging threats.

In this panel discussion we will take a critical look at the following key areas:

How to refocus IT risk planning to mitigate emerging threats posed by the dispersed workforce
Different approaches to deal with security issues that may arise from workers accessing corporate networks from home
Steps to stay ahead of evolving cyber threats and protect your business
Working with third parties and outsourced suppliers

Hugh McGauran

Country Director Ireland, Check Point Software Technologies, Ltd

Alan O’Brien

Director of Global Technology Services, Glanbia

Toby Wells

Chief Information Officer, Savills

Rosie Coffey

Head of Enterprise Architecture, University of Limerick

Barry Roche

Chief Information Officer, Concern Worldwide

Stream A:

Stream B:

12:10

TECHNICAL DEEP DIVE:

Recovering Fast from Ransomware attacks

Ransomware has been blasting news feeds on a daily basis for years. Whilst cyber security teams continue to invest in a myriad of protection tools, extortionists continue to find new mechanisms to cripple their victims by encrypting access to production files and storage devices. Advanced ransomware is now even starting to target backups which are one of the most important defences against ransomware. So what can be done to protect your business?

Join this discussion to learn how to:

Strengthen your ransomware response strategy by increasing visibility into the scope of attack
Leverage immutable architecture and robust security controls to protect your data from cyber attacks
Quickly pinpoint which applications and files were impacted and where they reside to further minimise business impact
Ensure minimal downtime of critical services

TECHNICAL DEEP DIVE:

Where’s the Data? How to Find Your Biggest Governance, Security, and Privacy Risks

Over the last decade, data has become the driving force behind businesses, economies, and daily life. But sometimes, something as simple as knowing what data you have, and where that data lives within (and outside of) your organization, can be your biggest governance, security and privacy risk. As stricter data laws are enacted across the globe and consumers exercise new privacy rights over their data, it’s more crucial than ever to find the best ways to find, manage, query, and action data. In this session, we’ll discuss the drivers behind discovery, share real case studies of how companies are managing data challenges, and outline tips on how data discovery can help with compliance.

James Hughes

VP of Sales Engineering at Rubrik

Joseph Byrne, CIPP/E, CIPM

Privacy Solutions Engineer, OneTrust

Stream A:

Stream B:

12:30

CASE STUDY:

Building and designing the right IT foundations to be ready for disruption

Over the past number of years, Revenue has modernised the PAYE system into a real-time based system through seamless integration into the employer’s payroll software using a co-designed, API driven approach. When the pandemic hit, Revenue was able to leverage the agile foundations and strong collaborative stakeholder relationships that were built over the course of the PAYE Modernisation project to quickly re-engineer their IT systems to deliver critical Government supports to affected businesses that help to protect lives and livelihoods.

In this session you will learn about:

Building agile into IT foundations to be ready for disruption
How to take an API driven and co-design approach
Lessons learnt from re-engineering IT systems for future systems risk and disruption planning

CASE STUDY:

Scaling and bolstering infrastructure to meet surging demand and prepare for exponential data growth

With the monumental shift to eCommerce last year, came surges in at-home B2C deliveries. DPD Ireland invested significantly to put the business at the forefront of digital technology and transformation. This investment allowed them to remain agile to disruption, scale-up quickly and stay ahead of the competition.

In this session we will learn about how DPD Ireland approached:

Scaling and bolstering infrastructure
Building more capacity into systems
Scaling technology to prepare for new peaks and volumes
Managing and leading systems and process changes
Leading organizational change management to maximize tech investments

Ruth Kennedy

Principal Officer in ICT Division, Revenue

Colin Kennedy

Executive Director and CIO, DPD Ireland

12:50

Lunch & networking break

Stream A:

Stream B:

1:20

PANEL DISCUSSION:

Scaling health tech – lessons learnt from the role out of telehealth

Technology has played a critical role in the delivery of care now more than ever. With the accelerated roll out of telehealth came challenges around infrastructure, connectivity, security, hardware and digitally enabling people to leverage all of these This session will share insights from the journey to deliver virtual care and how the HSE are building a framework to strengthen digital capabilities within the health workforce.

PANEL DISCUSSION:

The role of CIO’s and ICT leaders in supporting the hybrid or distributed workforce and enabling culture in a remote setting

In the past year many businesses have been working to deliver the IT requirements for remote working. For many the bulk of the heavy lifting appears to be done in terms of equipment, enterprise collaboration software and cloud migration, but as we move into the era of hybrid workforce models, we must ask what is the evolving role of technology leaders going forward in fostering culture and innovation.

In this panel we will discuss:

The perceived challenges ahead of enabling distributed teams and hybrid workforce models

How businesses are leveraging technology to drive engaged, high performing teams
How IT can help drive cultural change to empower the business to embrace technology and innovate quicker to remain competitive
How to can strengthen organizational change management to maximize tech investments

Loretto Grogan

National Clinical Information Officer, Nursing & Midwifery, HSE

Julie Bellew

Deputy IT Delivery Director and National Virtual Health Team Lead, Office of the Chief Information Officer, HSE

Professor Richard Greene

Chief Clinical Information Officer, HSE

Cillian Leonowicz

Director, Technology Consulting, EY Ireland

Tom Grealis

Technology Director, Bord Gáis Energy

Michael Cartoscelli

Chief Information Officer, BNY Mellon

Lorna Martyn

Senior Vice President, Technology, Fidelity Investments

1:50

INTERNATIONAL KEYNOTE:

The Next Disruption

Harry Moseley

Global Chief Information Officer, Zoom Communications

Stream A:

Stream B:

2:10

CASE STUDY:

Leading the rapid scale of people and systems

University College Cork faced unprecedented disruption to teaching and learning and operating models as a result of the pandemic and the sudden shutdown of all education institutions on March 12^th 2020. The need to support students through the delivery of blended learning was accelerated and this required people and systems to scale rapidly. UCC built agile and cloud into the foundations of their infrastructure, so while their systems were set-up to respond, the challenge was how staff and students would respond to a totally different way of working.

This case study will share lessons learnt and practical insights on how UCC:

Mobilised the strategic IT response to the pandemic
Leveraged the cloud to pivot quickly
Built a partnership between IT, Teaching Staff, Students to respond to the crisis
How the University supported its staff and students to work and learn differently
Future of Education: Lessons learned from C-19, how has the education delivery model been transformed forever.

PRESENATION:

Diversity as a core value – Practical steps to progress Gender Equality

CIOs and IT leaders have a critical role to play in achieving both greater female representation and diversity in both technology teams and leadership positions.

In this session we will provide tangible steps and actions that you can take back to your organisations to embed diversity and inclusion into practices and culture. Takeaway insights on:

Practical steps leadership can take from recruitment, to setting the culture from the top to become an active and authentically inclusive leader
How IT leaders can support female participation and progression

Dr Gerard Culley

Director of Information Technology, University College Cork

Lorna Martyn

Senior Vice President, Technology, Fidelity Investments

2:30

Networking & exhibition viewing break

Stream A:

Stream B:

2:40

TECHNICAL DEEP DIVE:

The low-code / no-code Fairy-tale – Tips for Success

Struggling to find competent software developers? Impossible to get your applications out there quickly?
Low-code / no-code is surely the silver bullet that will solve all your issues! Instead of recruiting software developers, why not simply have your salespeople or your business analysts create the software themselves quickly with this simple, no-nonsense, modern approach? The question is, will it actually work? Or will you end up in a far worse position than when you started, with quality issues, huge amounts of unmaintainable, un-performant and quite frankly unusable software?

Join Graeme Clarke, Expleo’s Global Head of DevOps as he explores the pitfalls of low-code development and provides some tips for success.

TECHNICAL DEEP DIVE:

How to manage the risk of a Post Pandemic Remote Working Environment

With remote working increasing the volume of communications and movement of data within enterprises, it is no surprise that managing data leakage is continuing to be a top priority for businesses.

If you are worried about protecting your data and maintaining compliance in a remote work environment, then this is the session for you. In this session we will discuss how to:

Manage the increased threat of data leakage
Navigate the evolving Cyber security vulnerabilities of remote working
Understand the complexities of the people and human error risks involved in protecting business critical data
Understand the risks associated with relying solely on Office 365
Embed business continuity into planning for the remote working model
See how software is only part of the solution

Graeme Clarke

Global DevOps Lead & Solution Director, Expleo

Mark Mulcahy

Technical Sales Director, Waterford Technologies

Ken Leung

ICT Services Manager IT & Telecommunications (Operations), Belfast Health & Social Care Trust

Stream A:

Stream B:

3:00

CASE STUDY:

Embracing the edge, how Limerick is leading using Data & Innovation

Public services have been undergoing significant digital transformation in recent years, through necessity as a result of the global Covid-19 pandemic, but also through the need to modernise and digitally connect our key services in a way that offers a better experience for our citizens. This is a complex problem to solve, as with any digital transformation, but in particular with the offering of public services where the challenges are diverse and complex.

Many local authorities are rich with data, but poor with knowledge. There is now the ability to measure almost anything, from air quality, to pedestrian and traffic statistics, to how full or empty a bin is. Partnering this external measure of a city, with the data that is generated within the day to day operations of the public services and there are the building blocks of significant innovation, turning our cities and regions into smart cities and regions.

Limerick City & County Council are leading this journey and will be exploring:

Transforming legacy operations in to digital enablers
Measure the world around us and what to do with that data
How to create the digital foundations to take the next step into data analytics and data driven decision making
What are the expected issues or roadblocks the public sector face when creating a data strategy
How to seed culture change using data to inspire innovation

PRESENTATION:

Rethinking data management and governance to drive faster data value and wiser business decisions

The Innovation Value Institute are collaborating with enterprise leaders across a range of sectors addressing data governance and digital transformation challenges.

With the European Project on Digital Retail they are pioneering new approaches and supporting retailer in their digital transformation. In collaborations with leading SFI Research centers (Adapt, Lero, Insight and FutureNeuro), researchers at the Innovation Value Institute are leading data governance projects working with businesses to shape data governance practices and help establish Ireland as a global data hub.

But how can businesses derive real value from data governance today?

In this session you will be provided with practical pointers and guidelines on how to:

Realise the value of your data and share it across the enterprise with Data Governance
Increase awareness of privacy management and evolving data regulation
Automate and apply AI to data governance to remove the burden and realise the value quicker
Innovate faster with effective data governance

Alan Dooley

Head of Digital Strategy, Limerick County Council