11:10

Welcome from the Chair

11:15

CASE STUDY: 

From out-sourcing to in-sourcing: How the Government of Northern Ireland is building an IT shared services organisation

Caron shares insights on the journey over the last 11 years to build an organisation of IT shared services across multiple governmental departments in Northern Ireland.

11:40

INTERNATIONAL KEYNOTE ADDRESS: 

Digital Republic: How Estonia built the most advanced digital society in the world

Since it introduced its first digital service – e-tax – in 2000, the small north-east European nation has had an ambitious digital agenda to the extent that today, 99% of its public services are available online. How did they do it? 

• Lessons from the Estonian e-governance model; the ultimate benchmark for how citizens should engage with the government 
• Working with other countries to replicate this model all over the world    

12:10

Q & A with speakers

12:20

PANEL DISCUSSION: 

Becoming digital citizens: Creating and embedding a digital culture

Developing a positive digital culture amongst the workforce and the public, embracing innovative digital approaches to access the services they need:

• Developing a high calibre and agile workforce over the next 5 years
• Overcoming the challenges of successfully moving services online 
• How to enable citizens to take control of their interactions with services? 
• Developing a collaborative approach to service design and reform