Stream 1: Designing Digital Government services for maximum impact

10:35

Welcome from the Chair

Jonathan Healy

Broadcaster

10:40

Connecting Government 2030: A digital and ICT strategy for Ireland’s public service

What are the action areas to deliver digital transformation of government processes and services?

Ossian Smyth TD

Minister of State for the Department of Public Expenditure and Reform, Public Procurement, eGovernment with special responsibility for Communications and Circular Economy.

11:00

PANEL DISCUSSION:

Delivering Digital Transformation in Government: What Has Worked? Our panel of seasoned technology leaders share their insights on their digital transformation journey:

What innovative, agile and adaptive architectures should you be considering?
How to modernise sooner rather than later and how to integrate security into modernisation plans
Are digital and data transformation initiatives feeding into customer experience?
What are the best ways of supporting self-serving customers?
Getting the fundamentals right: How we are transforming our back-office operations for optimal digital transformation

Lisa Baron-Broadhurst

Programme Director, Social Security Programme, Scottish Government

Ruth Buckley

CIO, Cork City Council

Gavin Ross

Head of Information Services Division, Department of Transport

Tim Willoughby

Head of Digital Services and Innovation, An Garda Síochána

11:45

CASE STUDY:

Change management – an enabler of superior inter-agency services

Why ICT governance was pivotal to the delivery of emergency accommodation to Ukrainian refugees
How willingness was the real engine behind a human-centred service delivery
How technology adoption enabled prompt provision of emergency services

Meagan Ní Chuirc

Higher Executive Officer, ICT and Procurement Unit, Department of Children, Equality, Disability, Integration and Youth (DCEDIY)

Caitriona McGuckian

Assistant Principal ICT Department of Children, Equality Integration and Youth, DCEDIY

Darren Clarke

Head of Customer Success, OpenSky Data Systems

12:10

PANEL DISCUSSION:

Data and public trust

How can we engage with the public about data use? and how can we ensure that data is accessible to the public?
How can we proactively tackle public concerns and ensure that the public are part of the policymaking process / delivery of big data-driven projects in government?
Achieving data sharing goals across government services: The fine line between meeting accessibility demands and preventing privacy concerns.
Covid 19: Using data to save the world. How has the public sector collected, stored and published data

Martin Curley

Director, Digital Transformation and Open Innovation, Health Service Executive

Neil O’Hare

Professor of Health Informatics, UCD and Group Chief Information Officer, Children’s Health Ireland

Blessing Usoro

Information Security Manager & Founder, Cyber for School Girls

Niels Torm

CIPP/E, Associate Director, Data Sustainability & Privacy Solutioning Lead – Global Growth Markets, Cognizant