Stream 2: Spearheading a digital culture at every level of the business

10:30

Welcome from the Chair

Tony Moroney

Founder and Managing Partner, BetaDigital, Co-founder, Digital Transformation Lab, Cork University Business School, UCC

10:45

PANEL DISCUSSION:

Harnessing digital transformation and emerging technologies in the post-Covid19 era

Evaluating the strengths and weaknesses of digital performance during the pandemic
Combining digital, technology, mindset and culture to create a smooth digital experience
Advancing automation to accelerate digital transformation and developing a proactive automation strategy
Securing digital business transformation: What CIOs need to know and how to prepare

Dr Ben Warren

Senior Technology Leader & digital transformation expert

Mary O’Connor

CIO, ESB

11:20

CASE STUDY:

Digital transformation

11:40

PANEL DISCUSSION:

Identifying the sweet-spot between excellent customer experience and future goals of the business

• Putting trust at the centre of customer experience
• Critically question data collection within the organisation
• Deploying cutting-edge methods and embracing innovations to measure and enhance CX

Thomas Reby

Head of Hardware, Google Store and Google One, Google

Helene Graham

Technology Consultant, former CIO, Dunnes Stores

12:20

PANEL DISCUSSION:

Everything-as-a-Service: Just what every CIO wants?

Enterprises have an ever-growing reliance on managed-service providers as they focus on driving business. This session will focus on security, service availability, cost efficiencies, compliance and governance with real-life examples of what’s happening within the Irish market and how “as-a-service” is becoming the new norm.

Conal Lavery

CEO, Real World Analytic and Founder, Wia

Kevin Reid

Chief Technology Officer, Sureskills