We’re delighted to open our event with insights from an acclaimed technology leader. Richard shares his insights on the professionalisation of the role of IT in the enterprise, what it means to be a digital first leader in 2022 and the future of the CIO role. In his current role as CIO for Walgreen Boots, he also looks at the role of technology in retail and how it can be a driver for community healthcare.

• Why ICT governance was pivotal to the delivery of emergency accommodation to Ukrainian refugees
• How willingness was the real engine behind a human-centred service delivery
• How technology adoption enabled prompt provision of emergency services

• Evaluating the strengths and weaknesses of digital performance during the pandemic
• Combining digital, technology, mindset and culture to create a smooth digital experience
• Advancing automation to accelerate digital transformation and developing a proactive automation strategy
• Securing digital business transformation: What CIOs need to know

• What innovative, agile and adaptive architectures should you be considering?
• How to modernise sooner rather than later and how to integrate security into modernisation plans
• Are digital and data transformation initiatives feeding into customer experience?
• What are the best ways of supporting self-serving customers?
• Getting the fundamentals right: How we are transforming our back-office operations for optimal digital transformation

Enterprises have an ever-growing reliance on managed-service providers as they focus on driving business. This session will focus on security, service availability, cost efficiencies, compliance and governance with real-life examples of what’s happening within the Irish market and how “as-a-service” is becoming the new norm.

How your organisation can deliver digital experiences that meet and exceed the expectations of citizens.